Uniclean has been setting the benchmark for effective and sustainable cleaning solutions in India. From tough materials to minimalist engineering, Uniclean’s products cater to a wide spectrum of professional cleaning needs, with clients ranging from commercial facilities to specialized industrial units.
But even with decades of industry trust and top-tier products, Uniclean faced a quiet but costly challenge.
The Hidden Growth Barrier: Offline Processes, Missed Inquiries & Manual Follow-Ups
Uniclean’s product quality and service capabilities were never in question. But:
📞 Most inquiries came via phone calls with no follow-up tracking
📋 Orders and service requests were handled manually
🕐 No system to respond instantly after office hours
📉 The website had limited interactivity and low lead conversion
In an age where speed and digital convenience matter, these gaps were holding Uniclean back from engaging new clients and scaling operations.
Enter Memorly.ai: Turning a Trusted Brand into a Digitally Smart One
To eliminate these friction points, Uniclean partnered with Memorly.ai to implement a digital-first communication strategy — with WhatsApp automation, AI integration, and a lead-driven web presence.
1. WhatsApp Integration for Direct Service Access
Memorly.ai enabled Uniclean’s customers to contact the service team directly via WhatsApp — the preferred, familiar, and fast communication platform.
- Instant replies to product inquiries and service requests
- Smart routing to the relevant team (sales/support)
- Availability even outside working hours
- Interactive catalogue sharing inside the chat
Now, whether it’s a facility manager looking for bulk floor cleaners or a service request from an existing client — everything starts on WhatsApp.
2. AI Assistant for 24x7 Smart Support
With Memorly.ai’s WhatsApp-first AI assistant:
- Customers get instant answers on pricing, delivery, and product features
- Service requests are auto-logged for faster turnaround
- High-potential leads are flagged and sent to the Uniclean team
- Repeat queries are answered instantly, saving hours of staff time
It's like giving every customer a personal assistant — one that never sleeps.
3. Website Presence Enhanced for Lead Generation
Memorly.ai worked to optimize Uniclean’s digital presence with:
- A clean, responsive website structure
- Clear product and service categories
- Contact and inquiry forms with WhatsApp click-to-chat buttons
- SEO enhancements for improved Google discoverability
This shifted the website from a digital brochure to a true lead-generation tool.
The Results: Faster Conversations, More Leads, Happier Clients
Since launching with Memorly.ai, Uniclean has seen tangible benefits:
📈 35% increase in service-related inquiries via WhatsApp
⚙️ Faster resolution of customer queries
🤖 AI handles 60% of common queries without human involvement
📲 Lead capture from website and WhatsApp has doubled
🕐 Reduced follow-up delays = more closed deals
Why It Works
✅ WhatsApp-first approach meets client expectations
✅ Automation reduces staff load and response times
✅ Digital presence attracts modern B2B buyers
✅ AI-powered conversations filter and convert leads faster
