Two places on the platform save you from typing the same thing again and again: Message Templates and Knowledge.
Message Templates
Open Message Templates in the left menu of the platform. You see your saved messages, for example catalogue messages with pictures. Click Create Template to make a new one. You can filter by agent with the All Agents menu.
Knowledge
Open Knowledge in the left menu. A knowledge base is the information your AI agent uses to answer customers, such as a product catalogue. Click Create New to add one and give it a clear name.
Agent Templates
Agent Template shows ready-made agents built for common jobs. Each card says what the agent does. Click Deploy to use one.
Tip: Keep your knowledge up to date. If your prices or products change, update the knowledge base so the agent does not give old answers.